Returns & Exchanges
At Hillmalaya, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and original-condition items. Our goal is to make the process as seamless as possible so you can shop with total confidence.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and labels are attached, and include a copy of your packing slip inside.
Ship the Item
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing